Terms & Conditions

Please read these terms and conditions carefully. You can print this page by clicking the print button on your browser

1. Queenshill.com Ltd is incorporated as a Private Limited Company in England & Wales. The web site contents, terms and conditions and all contracts formed between Queenshill.com Limited and users shall be governed by, and construed in accordance with English Law.
    
2. The Terms and Conditions do not affect your statutory rights.
    
3. By clicking on the ‘next’ button to submit your order on the checkout screen you are offering to buy the goods at the price stated subject to our Terms and Conditions.
    
4. All prices include VAT at the current rate.
    
5. We have the right, at our discretion, to refuse to supply the goods you order.
    
6. Goods are subject to availability. If we do not supply the goods we will refund any monies paid. We will not be liable for compensation or damages if we do not supply goods.
    
7. A binding contract is formed only when you receive confirmation from us that your order is accepted.
   
   
8. We aim to deliver within the timescales stated although at times delivery may be subject to conditions outside our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result.
    
9. If we are unable to deliver within our normal delivery time we will contact you immediately to agree a new delivery date. If we are unable to agree a new date we will refund any money paid by you for the goods. You have the right to contact us if we do not deliver within the time-scales outlined in our delivery information section.  
    
10. In the unlikely event of you receiving damaged or faulty goods, we will replace the goods immediately, free of charge or refund you in full. Please check your delivery carefully for external damage upon receipt and before signing for it. Any item returned to Queenshill.com within 7 days will be refunded providing it is still enclosed in its original packaging and is undamaged. For goods made to your specification, we are not able to accept for return cut lengths of fabric or any items that have been made to measure. This does not affect your statutory rights.
     
11. Please check goods for colour, condition, and accuracy of printing and in order to ensure they are the goods you ordered. Once goods have been cut, treated, made-up, installed or damaged in any way, or the original packaging opened, they cannot be returned for credit under any circumstances. 
    
    
12. Made To Measure Goods. Fabric is an inherently unstable material and can vary in length or width depending on manufacture or environment. Curtains and blinds are made to a tolerance of +/- 1 cm of the measurements given. The manufacture of roller blinds stabilises the fabric and so can be made to a tolerance of +/- 1 mm.
    Goods are manufactured in accordance with the measurements provided by the customer. Please follow the directions on how to measure using our online measuring guide.
    You shall not be entitled to reject the Goods where the alleged defect or breach of contract is so slight that it would be unreasonable for you to do so. Any claim by you based on any defect or condition of the Goods or their failure to correspond with the specification shall be notified to us immediately on discovery of the defect or failure and in any event any valid claim so made shall not be accepted by us unless made within 7 days from the date of delivery of the Goods. Any claims for items missing from your Order must be made on the day of delivery.
    
    
13. You will only own the goods once full payment has been made. You will be responsible for the goods once delivery has been made or delayed by you at delivery.
     
14. Every care has been taken in the preparation of the contents of this web site. However, as far as is permitted by applicable law, we disclaim all warranties, express or implied as to the accuracy of information contained herein.
     
15. Images may not be displayed as actual size or to scale and colour matching cannot be guaranteed. Whilst every effort is made to achieve the closest possible colour matching, exact matches between batches cannot be guaranteed. In co-ordinated collections or when an exact match is important, you should request a sample before ordering.
     
16. Certain hand-woven fabrics are subject to normal levels of colour fading and liability cannot be accepted for this or where performance warnings are supplied.
     
17. Whilst every effort is made to minimise variation in design repeats of fabrics, this can vary by up to +/- 5%.
     
18. Fabrics need to comply with the Furniture and Furnishing (Fire) (Safety) regulation 1988 if they are to be used for upholstery. This will be detailed in the ‘Fabric Description’. Treatment is available at additional cost, but customers are advised that flame retarding can affect the finish, handle and occasionally the colour of fabrics.
     
19. Queenshill.com cannot be held responsible for any results where fabrics are treated after purchasing by spraying or processing of any kind, including flame retarding or stain repellent or other similar treatments. No liability will be accepted for changes in appearance, performance or any other defects as a result of any such treatments.
     
20. Glazed chintz ranges have been specially treated to give a glazed finish. If these designs are further processed chemically, the glaze will be affected.
     
21. Textile materials do shrink. A shrinkage tolerance of up to 4% should be allowed when making curtains, loose covers etc.
     
22. All designs on this web site are covered by Design copyright. Action will be taken against anyone carrying out an infringement of copyright.
     
23. We will not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.
     
24. If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable then that provision shall not affect the validity and enforceability of the remaining terms and condition.
     
25. Any dispute not resolved by the normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.
     
26. These Terms and Conditions are subject to change at any time without prior notice to you. We recommend that you print and keep a copy of these Terms and Conditions.